There are times when people do things that are above and beyond. They go out of their way to help you. Yesterday, Kelly from Persimmon Customer Care did just that.
If you read my blogs regularly, you’ll know I spend most of my time in a hospital type bed. What you may not know is its position. Right next to a double window. Late the night before last, the little plastic button that enables it to latch/open/close, broke. As our house is still under warranty, I emailed Kelly at Persimmon asking if she could arrange for it to be fixed. I explained that it was the one by my bed and that I am in that bed most of the time. The weather has been very variable. As wind/rain can blow straight in and onto my bed, it needs to be able to close. But it also needs to be able to open on these hot days.
I got an email from Kelly pretty early yesterday morning to say that she had contacted BPS (the window supplier/manufacturer/fitter) asking them to fix it. That’s the proper procedure in this case. I got a text from BPS about 20 mins later saying they would be out in 21 days to repair it!!
I phoned BPS and explained that it was the window by my bed, and I am disabled, and all the above about weather. Two hours later I got another text from BPS with an improved timescale, 14 days!!
I emailed Kelly back and told her all this and asked if anyone from Persimmon could help more quickly. She phoned me back within the hour. Kelly told me she’d organised for one of their customer care operatives, Ross, to come round that afternoon and fix it. When I thanked her, she said, that she couldn’t leave me by a window that doesn’t shut. Ross turned up about 3pm and replaced the handle. I realise that is above and beyond what they had to do. Persimmon could have left it to BPS. But Kelly recognised that it was a very real issue for me. She personally found a way to sort it very fast. I cannot commend her highly enough for that. Hence writing this blog, just to highlight what she did.
2 thoughts on “Above and Beyond”
Hip, hip, HOORAY! Kelly saved the day.
Who’s a jolly good hero, who’s a jolly good hero…
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That she was
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