A Tribute to The Women & Men of the NHS
In January I was taken by ambulance to A&E at North Tees. This is my tribute to every woman and man I dealt with that day; it was a long day.
I had to call 999. But this isn’t about the reason for my 999 call, (I am back home and much better).
This blog is about the response and the people my wife and I met.
From the moment we pressed my emergency call button and the operator dialled 999, the whole amazing UK system kicked into action. We are far too quick to criticise and too slow to compliment. Mary and I have reason to highlight problems, but I would rather focus on what was great yesterday and with the NHS generally.
The lady who called us from the 999 operator was quick to assess the situation and send a paramedic, who arrived fast. He was a lovely man, unruffled, calm, and professional. His easy calming nature took the stress Mary and I felt down a notch.
The ambulance crew who were to take me to North Tees were just as lovely. Two ladies with a sunny disposition and helpful attitude. I have a repeated loss of muscle function, which is a rare condition. This means that I have often been left in difficult and painful positions. I must have Mary or a carer who knows about me, with me. In these Covid times, hospitals do not allow you to be accompanied unless essential. The ambulance crew assessed the need and agreed to help Mary demonstrate that need at the hospital, which they did, and Mary was allowed to stay.
On route in the ambulance, I lost muscle function, and the ambulance crew member in the back prevented my head rolling around the whole way. Even though it meant she had to travel sitting in an awkward position, she put me first. I find such things really move me, as being totally helpless in one of these ‘attacks’ I feel vulnerable and easily hurt. Mary was able to guide her from the seat next to me as to how to support my head.
At the hospital we had the most wonderful doctor, whose name meant peace, and who was a source of peace and help to us. The nurses managed to smile, laugh and be helpful, even though they were rushed off their feet. The A&E was so full they had to double up some areas. But we never felt a burden.
I do not know how they kept their sunny, bright smiling outlook during difficulties, stress, and problems. Being there for nine hours we got to hear and see a lot of changes and two different lots of staff. My admiration just grew. Our NHS is one of the most incredible, and I think often unappreciated things we have. The staff are battling on day after day, for massively long shifts. One we chatted to works 7-7. That is not a simple job, but a full on difficult, mentally, and physically taxing job.
The NHS staff are often the ones who suffer abuse from people who must wait. But it is not their fault that the NHS is underfunded. They do not choose how many staff to put on, nor the positions hospitals are built in. Nor which ones to close. It is not up to them how many ambulances there are, nor the way things are run. Yet day after day they smile and laugh and carry on. Surrounded by the dangers of Covid, the sadness of death, the anger of people let down by things outside their control. They carry on and do the most amazing thing. They are there for us. Not just at times of emergency, but in long term illness, for those illnesses that people don’t even want to talk about. They are there.
I want to say a thank you to North Tees Hospital A&E. To the local Ambulance Service and to the NHS. Thank You. You are awesome. You are appreciated. I don’t say it often enough, but I do say it often. The NHS is a brilliant organisation, staffed by wonderful people.
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2 thoughts on “Smiling Under Pressure”
Great write-up. 🙂
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